28/10/2024
 

3G network closure and emergency devices

From Monday 28 October 2024, Telstra and Optus will close their 3G networks. Devices that depend on the 3G network won’t work when it’s gone.

Affected devices include some in-home personal emergency alarms, insulin pumps and pacemakers that rely on the 3G network for voice calls and won’t be able to make Triple Zero (000) calls when the network is shut down.

People who use these devices will need to contact their service provider to see if their device is affected.

Approximately 200,000 people who use these devices do not know that they rely on the 3G network to function. We are asking medical practitioners to talk to potentially affected patients about the change and what they need to do to stay safe and connected.

More information is available on ‘3G is closing: check your tech’ on the AMTA website.

This as a community notice only. Contact your service provider if you have further queries or need more information.